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Introduction
Welcome to Call the Vet. We are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information. If you have any questions or concerns, please contact us at info@callthevet.cy.
Information Collection
Personal Data
We collect personal data that you voluntarily provide to us when you:
- Register on the website
- Book appointments
- Express interest in our services
- Participate in activities on the website
- Contact us directly
The personal data we collect may include:
- Name
- Email Address
- Phone Number
- Mailing Address
- Pet Information (e.g., name, age, medical history)
Automated Data Collection
We automatically collect certain data when you visit, use, or navigate the website. This data may include:
- IP Address
- Browser Type
- Operating System
- Usage Data
- Cookies and similar tracking technologies
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Contract: Processing is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Processing is necessary for our legitimate interests, provided that these interests are not overridden by your rights and interests.
Use of Information
We use personal data collected via our website for the following purposes:
- To provide and maintain our services
- To manage and facilitate veterinary appointments
- To improve user experience
- To communicate with you about appointments, services, and promotional activities
- For marketing and promotional purposes, with your consent
Information Sharing and Disclosure
We may share your information with third parties for various purposes, including:
- Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Legal Obligations: We may disclose your data where required to do so by law, or to protect the rights, property, or safety of Call the Vet, our users, or others.
Data Security
We use administrative, technical, and physical security measures to protect your personal data. Despite these measures, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.
User Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccuracies in your personal data.
- Right to Erasure: You have the right to request deletion of your personal data.
- Right to Restrict Processing: You have the right to request the restriction of processing of your personal data.
- Right to Data Portability: You have the right to request the transfer of your personal data to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to the processing of your personal data at any time.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@callthevet.cy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to the Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date at the bottom of this page.
Contact Information
If you have any questions or concerns about this privacy policy, please contact us at info@callthevet.cy.
Last Updated: July 14, 2024
